Michelle A. Allan is a Partner in the Pittsburgh office ofGordon & Rees and is a member of the MedicareCompliance practice group.She focuses on Medicare issues that arise in theresolution of workers’ compensation, longshore, JonesAct, and general liability claims.Ms. Allan has been instrumental in successfully settlingtens of thousands of cases nationwide involving MedicareSecondary Payer issues.Her work includes preparing Medicare Set-Aside Arrangements and having the sameapproved by the Centers for Medicare and Medicaid Services.Ms. Allan makes recommendations on how best to consider and protect Medicare’sinterests while also balancing her clients’ interests in claims not requiring Medicareapproval.In addition, Ms. Allan negotiates Medicare conditional payments and has saved herclients millions of dollars in conditional payment reimbursements.Ms. Allan is a recognized national presenter on Medicare Secondary Payer issues,and frequently lectures on the topic of Medicare compliance to insurance carriers,self-insured businesses, third-party administrators, law firms, and other professionalorganizations.Ms. Allan is also a 2011 inductee to The Legal Intelligencer’s prestigious class ofLawyers on the Fast Track.While attending law school, Ms. Allan served as an extern for the United StatesMagistrate Judge Ila Jeanne Sensenich in the United States District Court for theWestern District of Pennsylvania.Prior to attending law school, Ms. Allan worked as a journalist, reporting daily newsfor the Pittsburgh Tribune-Review.
Rose Arellano is a business process outsourcing (BPO) manager with 19 years of health care experience, including more than 18 years in operations management. She builds high-performing teams to achieve contractual objectives and financial goals. As a Six Sigma-trained director of health care billing and recovery for Performant Corporation, Ms. Arellano oversees daily office operations for a team of three managers and 55 staff for the Medicare Secondary Program. She uses her strong communication skills to foster collaboration across teams at all organizational levels. Ms. Arellano provides innovative leadership and sound solutions to complex problems to deliver quality results for customers. As a BPO operations manager with CGI Federal Commercial Repayment Center (CRC), Ms. Arellano oversaw $316 million dollars recovered for the Medicare Fund for fiscal years 2014-2016. She specializes in contract management, process improvement, risk management, issue resolution, resource management and development, and relationship management.
Ms. Arellano’s background and expertise includes:
Increasing operational effectiveness using Lean Six Sigma methodology
Documenting standard operating procedures and business processes
Analyzing and refining procedures to meet business needs
Developing operational metrics and measuring performance
Working with project start-ups and wind down
Managing payroll, accounts payable, and accounts receivable
Overseeing staff training, staff development, and conflict resolution
Educating staff on state and federal statutes, rules, and regulations
Implementing innovative programs to increase staff loyalty and reduce turnover
Management Consultant, Subrogation and Other Payer Liability
Brian Bargender Management Consultant, Subrogation and Other Payer Liability
Brian Bargender is an internal consultant with Humana, one of the country’s largest Medicare Advantage organizations. In recent years, he has helped to lead Humana’s efforts to clarify and enforce the Medicare Secondary Payer (MSP) rules that pertain to Medicare Advantage and Medicare Prescription Drug plans. He is also responsible for monitoring trends that may impact subrogation and MSP recovery efforts, developing new cost avoidance and payment recovery projects and advising operational leaders regarding subrogation and MSP issues.
Brian has 17 years of experience in leading and improving health benefit subrogation and MSP operations. He is frequently invited to speak with liability, no-fault and workers’ compensation carriers to explain emerging MSP issues. He holds a Certified Subrogation Recovery Professional (CSRP) designation from the National Association of Subrogation Professionals and previously served as both a co-chair of NASP’s Wisconsin chapter and a health subrogation education track leader for NASP’s annual national conference.
Amy E. Bilton, Esq., is a shareholder, workers’ compensation defense trial attorney, and Medicare Secondary Payer professional at the Chicago law firm of Nyhan, Bambrick, Kinzie & Lowry. She received her B.A. from the University of Michigan and J.D. from DePaul University College of Law. She has been licensed to practice law in Illinois since 1998 and has her Medicare Secondary Payer Consultant certification (MSCC) through the International Commission on Health Care Certification and Certified Medicare Secondary Payer Fellow (CMSP-F) certification.
Ms. Bilton is a frequent lecturer in workers’ compensation and all aspects of Medicare Secondary Payer compliance, as well as in the intersection of the opioid epidemic with both of these areas of law. She serves on the boards of: the National Alliance of Medicare Set-Aside Professionals, for which she is the immediate past President and also the co-chair of the Annual Educational Conference committee; the International Commission on Healthcare Certification, for which she serves as the chair of the Board of Commissioners for the Medicare Set-Aside Consultant Certified (MSCC) certification; and the Illinois Workers’ Compensation Medical Fee Advisory Board. She is also a member of the Chicago Bar Association, Illinois State Bar Association, Illinois Workers’ Compensation Lawyers Association, American Bar Association, California Coalition on Workers’ Compensation, DRI and the National Council of Self-Insureds.
John V. Cattie, Jr. is one of the nation’s most well-respected Medicare Secondary Payer (MSP) legal scholars. Cattie received his BA from the University of North Carolina and his JD/MBA from Villanova University.
Cattie has personally reviewed or overseen the review of over 12,000 distinct fact patterns for Medicare Set-Aside (MSA) purposes. Federal and state court opinions such as Smith v. Marine Terminals of Arkansas, Tye v. Upper Valley Medical Center, and Doe v. Company X cite his analysis favorably. In each case, his client’s future medical exposure was minimized or extinguished based on how Cattie analyzed the MSA issue. In the Doe case, that difference amounted to a 90% or almost $900,000 reduction in future medical exposure for his client, the injury victim. The Doe Court stated the following in its opinion: “The Court finds that Mr. Cattie’s analysis is more credible [than his opponent’s] in the liability context.” To date, Cattie has been able to save his clients over $27 million in MSA exposure.
Cattie actively participates in many organizations nationwide, including NAMSAP, RIMS, CLM and DRI. For DRI, Cattie recently concluded a four (4) year term as the Chair of DRI’s Medicare Secondary Payer Task Force. During that time, he served as Executive Editor for DRI’s Defense Practitioner’s Guide to Medicare Secondary Payer Issues. He also served as a co-author for the American Bar Association (ABA) treatise “What Are … Medicare and Medicaid Secondary Payer Laws?”
Cattie is the Managing Member of Cattie, P.L.L.C. His law firm is dedicated to minimizing/extinguishing a client’s future medical exposure under the MSP Act. He focuses his law practice on MSA issues, providing legal opinions regarding MSA requirements, a client’s future medical exposure under the MSP Act and proper MSA funding. His firm also handles Medicare conditional payments, writes traditional medically based MSAs, and medical cost projections among other services. For more information, please see www.cattielaw.com.
Lavonya Chapman, RN, Esq.
Associate General Counsel, Settlement Solutions
UnitedHealth/Optum Workers Compensation and Auto No-Fault
Lavonya Chapman, RN, Esq. Associate General Counsel, Settlement Solutions
UnitedHealth/Optum Workers Compensation and Auto No-Fault
As Associate General Counsel at Optum Settlement Solutions, Lavonya Chapman is medicolegal consultant on Medicare Secondary Payer (MSP) claim compliance issues, including Mandatory Insurer Reporting, ICD injury code reporting, Conditional Payment Resolution, Medicare Set-Aside Allocations, with or without CMS approval as well as professional administration of medical custodial accounts.
Prior to joining Optum in 2014, Lavonya served as director of MSP compliance for Arthur J. Gallagher & Company for 14 years. She was also the claim director for a new liability and medical malpractice captive in which nearly all the claimants/plaintiffs were Medicare beneficiaries or dual eligible. Additionally, Lavonya has experience in private law practice, litigating medical malpractice, premises and auto liability claims as well as workers compensation cases. She was a field case manager for a national commercial casualty insurer. She taught pharmacology many years at the University of Alabama at Birmingham, and was a utilization review and HIPAA consultant for the Alabama Hospital Association.
Lavonya presents and blogs on all aspects of the Medicare Secondary Payer Act as it pertains to claim compliance involving all claim types. She is a licensed registered nurse, an attorney licensed in both Alabama and Florida, a certified Medicare Secondary Payer Professional, and a member of the National Alliance of Medicare Set-Aside Professionals, (NAMSAP).
Frank Fairchok Vice-President, Medicare Compliance Reporting, Settlement Solutions
UnitedHealth/Optum Workers Compensation and Auto No-Fault
Frank Fairchok is Vice President of Medicare Compliance Reporting and Development for Optum Settlement Solutions. He has nine years of experience in MMSEA Section 111 reporting and Medicare Secondary Payer compliance. In his expanded role, Frank helps formulate strategic direction and drive new product and technology-driven solutions for our clients. Frank previously managed MedicareConnect℠, Optum’s proprietary platform for Non-Group Health Plan reporting requirements mandated by Section 111 of the Medicare, Medicaid and SCHIP Extension Act of 2007.
With almost thirty years of experiencing crossing over the financial, telecommunication and workers’ compensation industries, Frank has a deep background in contract administration, order management, billing, revenue recognition and data management. He has worked for global multinational companies such as AT&T, Orange, and now the UnitedHealth Group family of companies at Optum.
Frank knows the work his team performs for Optum clients in the area of Section 111 reporting plays a critical role in the Medicare Secondary Payer processes. He realizes the data must reflect an accurate picture to not only protect Medicare’s interest in the claim, but also to protect his clients from absorbing costs beyond their legal responsibility. Frank appreciates having a team of people handling the day-to-day operation of MedicareConnect with dedication, tenacity and, very importantly, a deep understanding of this area of Medicare compliance. He is also grateful that his team has been with the MedicareConnect program since the go-live of reporting to Medicare in 2011—or earlier. In a world of call routing and inconsistent customer service, our clients have the comfort of hearing the same voices and knowing they are in great hands when they need to contact us.
Frank has a Bachelor of Applied Science in Technology Management from St. Petersburg College and resides in Tampa, FL.
Robert Finley's national civil defense litigation and trial practice focuses on defending businesses and insurers in high value and complex matters involving specialized tort, employment, and healthcare issues. Robert also has a wealth of experience in Medicaid third party liability and Medicare secondary payer compliance matters, offering elite counsel to primary payers and other interested parties under auto, property/casualty, and no-fault policies, as well as workers' compensation insurance plans. Robert joined Hinshaw in 2003 and became a partner in 2008. He is admitted to practice in both Illinois and New York, plus Robert has been admitted pro hac vice in multiple jurisdictions including Connecticut, Massachusetts, New Jersey, Oregon, Pennsylvania, Texas, and Washington D.C. Prior to pursuing a career in law, Robert worked in the sports radio industry as a producer and reporter covering major spectator events, including the Super Bowl, NBA Finals, Kentucky Derby, U.S. Open Golf Championship, NCAA men's and women's basketball tournaments, and the 1996 Summer Olympics in Atlanta.
Jean Goldstein Senior Counsel, Medicare Secondary Payer Compliance
Jean is a licensed attorney admitted to practice in the State of Maryland, with over fifteen years of diverse legal experience in Medicare Secondary Payer compliance, class action litigation, estate planning, elder law, and administrative proceedings.
Jean has been instrumental in settling claims nationwide. With a keen understanding of Medicare Secondary Payer compliance, Jean is often consulted to offer insight, direction, and training to insurance carriers, third-party administrators, self-insured entities, law firms, and industry professional organizations. Her focus is on Medicare issues involving liability and workers’ compensation claims and finding settlement solutions in the best interest of all parties.
Jean is also a nationally recognized blogger and author on Medicare Secondary Payer compliance, claims management, and issues facing the workers’ compensation industry.
Prior to joining MEDVAL, Jean worked in the public sector, at the Maryland Office of the Attorney General.
Jean earned a Bachelor of Arts from Goucher College and a Juris Doctor Degree from the University of Baltimore School of Law.
Rafael Gonzalez. Esq.
President, Settlement Solutions
UnitedHealth/Optum Workers Compensation and Auto No-Fault
Rafael Gonzalez. Esq. President, Settlement Solutions
UnitedHealth/Optum Workers Compensation and Auto No-Fault
Rafael Gonzalez is President of UnitedHealth Group/Optum Workers Compensation and Auto No-Fault Settlement Solutions, where he is responsible for all aspects of Medicare and Medicaid compliance issues, including Mandatory Insurer Reporting, Conditional Payment Resolution, Medicare Set Asides, MSA Post Settlement Administration, Medicaid Third Party Lien Reimbursement, Special Needs Trusts, and SNT Administration. Rafael has over 35 years of experience in the auto, liability, no-fault, and workers’ compensation insurance industries. He has written extensively on liability, workers’ compensation, social security, and Medicare/Medicaid issues. He has also taught these subject matters at several law schools and medical schools in Florida. He continues to lecture throughout the country on these topics, as well as the interplay of these with the Affordable Care Act. Over the last 30 years, Rafael has been recognized by City of Tampa Mayor Pam Iorio and Hillsborough County Commissioner Ronda Storm for his work on behalf of the Hispanic community in Tampa and Hillsborough County. He was awarded the Governors Appreciation Award by Governors Bob Martinez and Jeb Bush for his work in improving Florida’s workers compensation system. He was awarded the Governors Leadership Award by Governor Charlie Crist for his work in improving Florida’s Medicaid system. He was awarded Florida’s Distinguished Service Award by US Senator Mel Martinez for his work and advocacy to improve the US Social Security disability system. He has also been awarded the Presidential National Service Award by President George W. Bush for his work on improving the Medicare Secondary Payer system through the addition of the Mandatory Insurer Reporting process, and by President Back Obama for his work and support of the Affordable Care Act. Rafael is active on social media. He is owner and manager of several LinkedIn groups, including Medicare and Medicaid Compliance (7,500 members), Medicare Mandatory Reporting, Medicare Conditional Payments, Medicare Set Aside Allocations, Medicare Set Aside Administration (3,500 members), Florida Workers Compensation (2,500 members), Social Security Benefits (1,500 members), Hispanic Issues and Demographics (500 members), and Affordable Care Act Compliance (250 members). Rafael is also active on Twitter with 2,000 followers and Facebook with 1,000 friends. Born in Havana, Cuba, Rafael and his family escaped communism to Madrid, Spain, and ultimate immigrated to the US. He owes everything he has achieved to his mother, Miriam Lera. Her love and sacrifice have allowed him to live in freedom, succeed and prosper. Rafael graduated from Miami Senior High School, received his Bachelor of Science degree from the University of Florida and his Jurisprudence Doctorate degree from the Florida State University. Go Noles!!! FSU!!! He lives in Lithia, Florida with the love of his life, his wife Lisa, and his greatest pride, his two sons, Alex and Andres.
Heather L. Hatch is the Managing Partner of the Palm Beach Gardens office of Chartwell Law specializing in Insurance Defense with more than 19 years’ experience. She focuses on workers’ compensation defense, employment related defense, general liability, foreclosure actions on behalf of lenders and Medicare Compliance. Ms. Hatch is a recognized lecturer of the current issues and “hot topics” of law and ethics in employment and Medicare related claims. She has admittance with the Florida Bar since 2000 and the Tennessee Bar since 2011. Ms. Hatch’s education includes University of Florida College of Law, Gainesville, Florida, Juris Doctor: May 2000, cum laude, Wittenberg University, Springfield, Ohio, Bachelor of Arts, cum laude; Georgetown University, Washington, DC, Honors Political Science and Languages. Ms. Hatch also has affiliation with the United States District Association since 2001, Court for the Northern District of Florida since 2001; United States District Court for the Southern District of Florida since 2001; United States District Court for the Middle District of Florida since 2001, The United States Court of Appeals for the Eleventh Circuit since 2001, Palm Beach County Bar Association, American Bar Association, RIMS Associate Member, Friends of §440, NAMSAP, and FAWL. She is also fluent in French and literate in German.
Doug Holmes, Esq.
UWC- Strategic Services on Unemployment and Workers Compensation
UWC- Strategic Services on Unemployment and Workers Compensation
Douglas J. Holmes began as President of UWC- Strategic Services on Unemployment & Workers’ Compensation (UWC) in November, 2006, after more than 22 years in positions in the public sector in which he developed policy and administered state workforce and employment and training programs as well as the federal/state unemployment insurance system.
UWC is a national non-profit advocacy association based in Washington DC that represents the views of business with respect to unemployment insurance and workers’ compensation.
UWC serves as the primary national organization pushing back against proposals to shift costs from federal programs to employer financed and largely state based workers’ compensation programs. UWC has opposed proposals to set federal requirements for state workers’ compensation and proposals to enact federal preemption with respect to workers’ compensation coverage and compensability. UWC has also opposed the repeal of SSDI/WC reverse offsets, and expanded federal reporting.
In addition to his role as President of UWC, Mr. Holmes serves as President of the National Foundation for Unemployment Compensation and Workers’ Compensation. The Foundation publishes annual fiscal data reports comparing state workers’ compensation costs, indemnity and medical payments. Mr. Holmes is a member of the National Academy of Social Insurance and serves on the Workers’ Compensation Data Study Panel.
Beginning in 2007, Doug took on the role of coordinator of the Coalition for Workers’ Compensation Medicare Set-aside Reform and continues to advocate in support of reform legislation. In this role, Doug coordinates efforts of a unique coalition of representatives of employers, trial attorneys, insurance carriers and defense counsel in a concerted effort to improve the current system administered through the Centers for Medicare & Medicaid Services (CMS). Doug has also served as coordinator of the Coalition for Longshore Act Reform; a coalition of employers, trade associations and attorneys.
He has been a frequent speaker on workers’ compensation before Congress, state and national business organizations, trade associations, and state and federal agencies.
Mr. Holmes is an Attorney, and graduate of the Ohio State University and the University of Toledo College Of Law.
Rachel LaMontagne is a Partner in the Class Action and Mass Litigation Group of Shutts & Bowen, LLP. Rachel maintains a diverse legal career, with a focus on personal injury protection litigation in the class action setting, as well as actions arising under the Medicare Secondary Payer Act.
Rachel serves as lead counsel for various insurance carriers with regard to defense of primary payers’ claims for reimbursement of conditional payments under the MSPA. In addition to defense on the merits, Rachel also defends against class certification of these MSPA matters.
Ms. LaMontagne received her JD from St. Thomas University School of Law in Miami, Florida and has been admitted to practice in Florida since 1996. She is admitted to practice before the Florida Supreme Court, the United States Court of Appeals for the Eleventh Judicial Circuit, the United States Bankruptcy Court for the Southern District of Florida and the United Stated District Courts for the Southern, Middle and Northern Districts of Florida.
Partner/Section Lead Medicare Compliance Department
Vanessa Lipsky Partner/Section Lead Medicare Compliance Department
Vanessa Lipsky received her Bachelor’s Degree with Honors from the University of Central Florida in 2004, and her law degree from Stetson University College of Law in 2007. During law school, she served as the Florida Regional President of the Hispanic National Bar Association – Law Student Division (2006-2007) and President of Stetson’s Hispanic Bar Association (2006-2007). Upon graduation, Vanessa was recognized with the Thomas E. Penick Jr. Award for Community Service. Following graduation, Stetson invited her to serve a three-year term on its Lawyers Advisory Council (2009-2012). The University of Central Florida’s Burnett Honors College selected her for its 2010 Professional Achievement Award. Vanessa began her career in the workers’ compensation field as a paralegal for prominent attorneys from 2003 to 2007, and is now committed to practicing in the area of workers’ compensation defense. She is especially well versed in calculating social security offsets and PTD supplemental benefits. In 2009, Vanessa completed the University of Florida’s Course in Medicare Set-Aside and was designated by the Commission on Health Care Certification as a Medicare Set-Aside Consultant – Certified.
Medicare Reporting & Coordination of Benefits Manager
Monica McGovern Medicare Reporting & Coordination of Benefits Manager
Allstate Insurance Company
Monica currently leads the Medicare Reporting and Secondary Payer Coordination operation as part of Allstate Insurance Company’s Claims Experience Strategy and Design team.
The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate."
With over 30 years of casualty claims experience, Monica is focused on delivering processes that make it easy for Claim Handlers to provide exceptional customer service while maintaining the highest degree of regulatory compliance. She has shared her knowledge with others through industry speaking engagements (most recently for Risk & Insurance Magazine) and is a member of the Medicare Advocacy Recovery Coalition where she sits on committees for Section 111 Rule-Making, Strategic Planning, and the CMS Contractor work group.
When not involved in all things Medicare, Monica enjoys spending time with her extended family in Michigan, especially new grand-baby Graham.
Deborah Watkins, Founder & Chief Disruption Officer Seasoned clinician and insurance executive with extensive experience in all facets of medical claims management integrating technology with evidenced-based clinical and technical processes, quality assurance, risk management, case management and life care planning. Deborah is the CEO of Care Bridge International, Inc., delivering Analytic- Powered Outcomes™ using Artificial Intelligence (AI) to forecast medical treatment and costs for Claims. As the Former CEO of the global leader in full service Medicare Secondary Payer Compliance, Deborah received the 2010 Oracle Titan Award and Gartner 1to1 CRM Silver Award for a technology, data analytics implementation. She spearheaded an effort with the National Council on Compensation Insurance (NCCI) to produce “Medicare Set Asides and Workers Compensation” presented at the 2014 Annual Issues Symposium and September 2014, Research Brief. She is experienced in claims management of catastrophic/complex/ chronic disease populations and recognized for excellence in clinical strategy and Return-to-Work outcomes. She has held key roles in major group health, workers compensation and group benefit insurance companies. Deborah was involved in the Federal Medicare+Choice pilot program, the precursor for Medicare Advantage Plans. Deborah has an Executive master’s in healthcare leadership (MBA/MPH) from Brown University and a Master of Science in Nursing. She is a thought leader for healthcare transformation.
Executive Director, Government Affairs, Workers’ Comp and Auto No-Fault
Kevin Tribout Executive Director, Government Affairs, Workers’ Comp and Auto No-Fault
As Executive Director of Government Affairs, Kevin Tribout spearheads our client education, communication, and compliance programs on the latest legislative and regulatory initiatives. He reviews the impact of legislative and regulatory issues, ensures compliance across all business units, and acts as a direct liaison to state legislators and regulators on behalf of the company. Kevin also assists the Settlement division with influencing changes in the CMS Medicare Secondary Payer Act as well as engaging on issues important to the provision of pharmacy care under the Federal Employees Compensation Act.
Kevin is a leading advocate, recognized spokesperson, and public policy expert on all healthcare, workers’ comp, and auto no-fault issues. He is a current member of the IAIABC Medical Issues Committee, the NAMSAP Policy and Legislative Committee the AAPAN Workers’ Compensation Strategy Committee as well as the AAPAN Pharmacy Benefit Manager Council. He served five terms as co-chair of NCPDP’s Work Group -16 (Workers’ Compensation/Property & Casualty) and also served as a member of the Strategic Planning Committee.
A much sought after spokesperson on healthcare, workers’ comp, and auto no-fault issues, Kevin has presented at AIA, NCOIL, RIMS, NCPDP, IAIABC, IRSG, SIIA and other industry conferences on a range of topics and has been published in several trade publications, online journals, and industry-related association publications.
Prior to joining Optum in 2001, Kevin was Deputy Floor Caucus Director for the Illinois State Legislature.
Kevin holds a Master of Arts degree in Political Science from Webster University and a Bachelor of Arts degree in Political Science from Southern Illinois University. He currently resides in Tampa with his wife Rachel and his son Truman.
Monica Williams MSP Compliance Manager, Innovative Claims Strategies, CEO/President
Medicare and Workers Compensation Consultants
Monica Williams has over 25 years of Managed Care and Workers Compensation experience. She is currently the Medicare Compliance Manager for Innovative Claims Strategies (ICS) where she has oversight of the Medicare Set Aside Program which includes CMS Legal Submission and Conditional Payment Resolutions. As Manager she has developed and implemented the Medicare Compliance Department internal workflows. She was formerly the District Manager for Georgia and then the National Catastrophic Program Manager for Intracorp. She is a graduate of Jacksonville State University where she earned a B. S. In Biology/Sociology then a B. S. In Nursing.
Monica is also the President of MWilliams Consulting (MWC) a Southeast Regional Case Management Company which specializes in Catastrophic Field Case Management, Life Care Plans and Complex Case Reviews for the past 10 years. Area coverage of Georgia, Alabama, Northern Mississippi, Carolinas, Southern Tenn and Florida.
She is a member of American Association of Nurse Life Care Planners, Board Member for the National Association of Medicare Set Aside Professional (NAMSAP). She is a member of the Annual Conference Committee, Liability Committee and Co-chair of Membership Committee for NAMSAP. She enjoys teaching nurses the case management process and assist to develop new nurses in the case management area. Monica has hosted webinar trainings to large third-party payer and employer groups on Medicare Secondary Payor Compliance. She is known as a speaker on Case Management across the continuum for all lines of business, Medicare Set Asides and Medicare Secondary Payor Compliance.