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June 29-30, 2021
A Live-Streaming Virtual Event

 

View Last Year's Brochure
Register to Attend Virtually

Save the Date for
The 6th Annual Optimizing Appeals and Grievances Summit 

2021's live-streaming Optimizing Appeals & Grievances Summit is carefully crafted to improve your ODAG and CDAG outcomes and brings together compliance experts from across the nation to share insights, experience, and expertise in an intimate, open forum. 

Last year's summit provided a deep dive into CMS requirement updates, root cause analysis trending in remediation, and the consolidation of chapters 13 & 18. Previous summits have featured 15 pivotal session topics and two pre-conference workshops, while providing attendees with best practices to enhance member satisfaction, prepare for an audit, increase productivity throughout the department, and proven strategies to build a successful mock-audit team. 

Stay tuned for updates on 2021's summit! 

View 2020's Program

 This conference is designed for Medicare Advantage and Part D plan executives and managers with responsibilities in:

  • Appeals & Grievances Operations
  • Customer or Member Services
  • Quality Improvement
  • Medicare Compliance
  • Audits & Delegate Oversight
  • Clinical Services and Medical Management
  • and Call Center Operations

 

 

2020's attendees were able to: 

  • Learn about the impending changes from CMS to understand how to prepare your team for an audit
  • Gain valuable insight from audited plans and identify what they learned through their experiences
  • Obtain valuable insight related to call log monitoring and best practices in educating your team
  • Examine best practices in building a mock audit team and preparing for a CMS program audit
  • Engage with a panel of industry experts as they share scalable universe management and data validation best practices
  • Take home tools and resources to overcome provider documentation hurdles

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