June 21-23, 2020

Westin Alexandria Old Town | Alexandria, VA 


The 5th Annual Optimizing Appeals and Grievances Summit 

The Optimizing Appeals & Grievances Summit is carefully crafted to improve your ODAG and CDAG outcomes and brings together compliance experts from across the nation to share insights, experience, and expertise in an intimate, open forum. 

Last year's summit provided a deep dive into CMS requirement updates, root cause analysis trending in remediation, and the consolidation of chapters 13 & 16. Featuring 15 pivotal session topics and two pre-conference workshops, the 4th Appeals and Grievances Summit provided its attendees with best practices to enhance member satisfaction, prepare for an audit, increase productivity throughout the department, and proven strategies to build a successful mock-audit team. 

The 5th Annual Optimizing Appeals & Grievances Summit is primed to be even better than last year.
Stay tuned for more information about 2020's event. 

Who Should Attend

 This conference is designed for Medicare Advantage and Part D plan executives and managers with responsibilities in:

  • Appeals & Grievances Operations
  • Customer or Member Services
  • Quality Improvement
  • Medicare Compliance
  • Audits & Delegate Oversight
  • Clinical Services and Medical Management
  • and Call Center Operations



Top Reasons to Attend

When it comes to CMS audit outcomes, your organization's reputation is at stake - Take home the resources you need to maintain your standing in the industry.

  • Learn about the impending changes from CMS to understand how to prepare your team for an audit
  • Gain valuable insight from audited plans and identify what they learned through their experiences
  • Obtain valuable insight related to call log monitoring and best practices in educating your team
  • Examine best practices in building a mock audit team and preparing for a CMS program audit
  • Engage with a panel of industry experts as they share scalable universe management and data validation best practices
  • Take home tools and resources to overcome provider documentation hurdles

Take a closer look at on-site opportunities! One of our representatives will reach out to you shortly.

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To learn more about the program, view 2019's agenda